2022-06-13 10:31:12 - 米境通跨境電商

    

    對(duì)于亞馬遜賣(mài)家來(lái)說(shuō)，回復(fù)買(mǎi)家郵件是個(gè)非常關(guān)鍵的環(huán)節(jié)，它關(guān)系到店鋪的好評(píng)率及店鋪的銷(xiāo)售量，亞馬遜基于人性化的考慮，為了避免賣(mài)家為達(dá)到亞馬遜的郵件回復(fù)要求而重復(fù)一些類(lèi)似于Thankyou.Thankyou,too.Thankyou,three.Thankyou,four.

    這樣沒(méi)玩沒(méi)了的郵件溝通來(lái)影響買(mǎi)家的滿(mǎn)意度，特意設(shè)計(jì)了一個(gè)一鍵標(biāo)示無(wú)需回復(fù)的功能。當(dāng)客戶(hù)發(fā)來(lái)的某一封郵件，確定已經(jīng)解決了問(wèn)題，不需要再回復(fù)時(shí)，作為賣(mài)家，可以一鍵標(biāo)示即可。

    偶爾的，如果你恰恰有少數(shù)幾封郵件逾期，你可以采用此處理方式，先一鍵標(biāo)示為無(wú)需回復(fù)，從而來(lái)避免郵件回復(fù)時(shí)間超期的問(wèn)題，但標(biāo)示歸標(biāo)示，郵件還是需要回復(fù)的，標(biāo)示之后，再回到Message的收件箱，找到相應(yīng)的郵件，認(rèn)真給予回復(fù)。

    亞馬遜郵件模板大全！如何回復(fù)郵件？

    小編整理了部分場(chǎng)景下的郵件回復(fù)技巧，我們來(lái)看看吧~

    被投訴侵權(quán),發(fā)郵件給投訴方:

    Dear

    Nicetomeetyou,weareanewselleronAmazon.com

    Sorrytosayhellotoyouinthisway.AswereceiveanotificationfromAmazonthatweinfringeyourintellectualpropertyrights

    WehavenoideaofthewordXXXXcannotbeused,Wedidnotsellanythisproducttocustomeryetactually

    Foralltheinconvenientbringtoyouwearesincerelysorry.Hopeyoucouldgiveusachance.Wewillnoticethebrandnameandavoidthishappenagain.

    Pleasehelptosentaemailtonotice@amazon.comifyouagreetowithdrawthecomplaint.Yourunderstandingwillbemuchappreciated

    Sincerelysorryagain

    客戶(hù)訂購(gòu)多種產(chǎn)品，賣(mài)家發(fā)郵件確認(rèn)產(chǎn)品訂單

    Dear

    Thankyousomuchforyourgreatsupportonus.

    Wehavereceivedyourorderof“XXXXXX”.

    Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10pcs?

    Ifnothingiswrong,wewillshipthemasap

    賣(mài)家發(fā)貨到達(dá)時(shí)間

    Dear

    Thankyousomuchforyourgreatsupportonus.

    Usuallyittakesabout7-12daysfortheitemtoreachyou.

    Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest

    亞馬遜漏發(fā)貨沒(méi)有發(fā)貨缺點(diǎn)擊發(fā)貨后客人需要運(yùn)單

    Dear

    Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.

    Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.

    Wewillcontactthepostofficetofindouttheproblem.

    Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutherefund.